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Welcome to Green Elms Medical Centre

 

As from February 2017, reception staff are required to find out the reason you are requesting an appointment, phone call or visit. 

We have specialist nurses, pharmacists, health care assistants and phlebotomists, as well as GPs.

 We ask what type of appointment you need so that we can save you time

 All of the staff are governed by strict confidentiality rules.

The staff make approximately 1000 appointments every week, there is very little that they haven’t heard before and would be surprised by.

Please don’t be offended when we ask for more information, our staff do not pretend to be clinicians - it's just that the more information we can get from you the better equipped we are to ensure patients are seeing the right person.

We are very pleased to announce that Dr Karen Chumbley (Clinical Director for St Helena Hospice) has chosen to join the practice on a GP Retainer Scheme.  Dr Chumbley will work in the practice every other Thursday.

The doctors and staff at Green Elms Medical Centre in Jaywick and Clacton on Sea and endevour to offer the highest standard of patient-centred healthcare.  

We currently have 3 regular GP',1 long-term Locum GP and 1 GP Retainer.

Dr P Skew

Dr S Gresham

Dr S Sherwood

Dr M Carter (f) Long-term Locum 

Dr K Chumbley (f) GP Retainer Scheme

We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like.

Have you registered for our Online Services?

You can:

Book/Cancel appointments

Request Repeat prescriptions

Complete Questionnaires

View your Summary Record Access

View your Detailed Coded Record

Before you can use any of our online services, you must register to do so.

You must come into the practice with I.D. that shows your name and address.

You will then be issued with a password to access the online services.

For more information about online services please see this Frequently Asked Questions document: Online Services FAQs

Service Improvements

Over the next few months we will be introducing some improvements to the way you access services at Green Elms Medical Centre. A national programme called Care Navigation, is being introduced across the country, and there will be some changes to ensure you are able to see the most appropriate service for your specific needs, as quickly as possible. Our new telephone system and single point of contact will also be launched in conjunction with this, providing 30 new lines and a state-of-the-art call queuing system to improve access to patients, especially at peak times. 

Care Navigation is a process that has been designed by doctors and other clinical staff to ensure that patients are supported to access the right service for their needs. It involves trained staff called ‘Care Navigators’ to ask patients requesting an appointment a few questions to ensure that they get the right service for them. For example, if a patient needs to see a specialist nurse or other healthcare service, and it is not necessary for them to see the GP first, they can be referred directly and the Care Navigator will make sure this happens – saving yours and the doctors’ time.

Some patients are not aware that they don’t always need an appointment with their doctor. In fact, many of the problems that patients have can be seen by a nurse prescriber or other clinical staff at the surgery. There may also be options for patients to take care of themselves, through the advice of their local pharmacist or other healthcare service provider. This can often be the quickest and best route for the patient and save the doctors’ time to deal with things that only they can help with.

We will keep you updated with information on progress over the coming months as we introduce these changes to the services provided. Please ensure you visit the surgery website or come in to the surgery for updates on how these improvements are progressing and what this means for how you access services at Green Elms Medical Centre.

Complaints/Compliments Process

In the first instance, with any concern, complaint or compliment, please ask to speak to the Practice Manager.  Alternatively, please see the Complaints Page of Further information for other options.

 

 


(Site updated 06/11/2017)
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